Keep Calm And Don’t Make The Customer Service Agent Cry

Keep Calm And Don't Cry To Customer Service

So part of this whole simplify thing was to try and cultivate a bit of inner peace.  I am, by nature a fairly volatile, expressive and loud person, so to remain calm and serene in the face of Frustrating Things is a major challenge for me.

I just had one of those moments and, well, I didn’t do too badly.  At least this time it was only me crying – I didn’t make the customer service agent cry as well, so that’s got to be a good thing.  And yes, I am somewhat ashamed to admit that I have wrung out my fair share of tears when dealing with bureaucratic stuff ups.

When you’re on a strict budget, having your health insurance company debit $400 from your account instead of $80 is a Big Deal.  Things get even more frustrating when you call the company to question it and they freely admit that they messed up.  But I still won’t get my money back for a week.  I had plans for that money.  Big plans.  Maybe not big or important to XYZ Health Insurance Company, but big and important to my family.

And yet, despite my anger and frustration (this is the second time they’ve done this, I’m a lot more forgiving for a first offence) I didn’t get nasty, I didn’t shout, I remained calm but firm and I was very clear that my anger was not directed at the particular customer service agent I was speaking with.  I did burst into tears of sheer frustration at their inability to rectify the situation more quickly.  But at least this time I was the only one crying….  🙂

Baby steps…


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